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FAQs

Quick answers about shipping, returns, and product safety.

Are Off Memo kids products safe to use?
We select products designed for everyday kids use and comfort. Always follow the care and usage instructions on the product page/packaging, and supervise young children when needed.
What ages are your products suitable for?
Age suitability varies by product. Please check the product description on our website for the recommended age range and sizing details.
Do you ship worldwide?
Yes — we ship worldwide. Shipping availability can depend on your country and local carrier coverage at checkout.
How long does delivery take?
Delivery usually takes 6–20 business days depending on your location and customs processing.
Will I receive a tracking number?
Yes. Once your order ships, you’ll receive tracking details by email (or you can check your order status on the website if available).
Can I change my address after ordering?
If you need to update your address, contact us as soon as possible. If the order hasn’t shipped yet, we’ll do our best to help.
What is your return & refund policy?
Return requests must be submitted within 14 days of delivery. Items must be unused and in original packaging. For hygiene/safety, used/opened items can’t be returned unless damaged or defective.
How can I contact Off Memo?
Email us anytime at offmemo.store@gmail.com. We typically reply within 24–48 business hours.